Missing Points Claim

If you appear to be missing points, do not worry! Please click on your relevant missing points scenario or topic to reveal information on why you may not have received points, or how you can raise a claim with us.

If you have made a transaction and can’t see it on your account, can we please ask you to check a few things before getting in touch:

  • Did you remember to click through from your Lancashire Cricket Rewards account? If you didn’t, unfortunately we cannot raise a missing points claim for you.
  • Have you allowed 10 days for the transaction to track automatically?
  • Did you use a voucher code when completing the transaction? Most retail partners do not offer points on a purchase where a discount or voucher code was used.

If you’ve checked these steps in full and would still like to raise a missing points claim, please email to hello@lancashire-rewards.com, along with a copy of your purchase confirmation email and we will look into this for you. Please note that we cannot accept 'screengrabs', only the forwarded email in full.


 Please ensure the purchase confirmation email clearly shows:

  • The name of the retailer
  • The date of the purchase
  • The item(s) purchased
  • Order Number/Booking Reference (where applicable)
  • The check-in/check-out dates (where applicable)
  • Policy Number (where applicable)
  • The full transaction price

Once we have all the information the Member Services team will look into this for you and keep you updated.

It can take up to 72 hours for points to appear in your Lancashire Cricket Rewards account from transactions made with Lancashire Cricket. If your points do not appear, please email us on hello@lancashire-rewards.com and we will be able to help.

If you believe you are missing betting points, can we please ask you to check a few things before getting in touch:

  • Is your email address the same on both your Lancashire Cricket Rewards account and your betting account?
  • Have you logged in to your Lancashire Cricket Rewards account each week that you have placed settled bets?
  • Are you sure that you have not hit the 2,000 point cap (per betting partner, per four week period)?

If you’ve checked these steps in full and would still like to raise a missing points claim, please contact us on hello@lancashire-rewards.com and we can look in to this for you.

If you believe you are missing sign-up points, can we please ask you to check a few things before getting in touch:

  • You have never been a customer of the betting partner before (email, name, home address, etc are checked)
  • You clicked through to the betting partner using an appropriate sign-up link and have deposited at least £10.
  • You have waited up to 14 working days for the sign-up points to be added to your Lancashire Cricket Rewards Account.

If you’ve checked these steps in full and would still like to raise a missing points claim, please contact us on hello@lancashire-rewards.com and we can look in to this for you.

Frequently Asked Questions

‘Pending’ points can be removed or declined because:

  • You cancelled or returned all or part of your transaction.
  • You used a promotional or voucher code when completing your transaction.
  • You are an existing customer of the retail partner and the offer at the time of your transaction was for new customers only (please refer to the terms and condition on the specific retail partner page on the Lancashire Cricket Rewards website to check whether this applies).

If you do not believe any of the above apply, then please submit your transaction confirmation email to hello@lancashire-rewards.com and one of our Member Services team will investigate this for you.

Please note that we will make all reasonable endeavours to secure the payment of commission on a transaction, but we do not and cannot make any guarantee in this regard.

Most retailers will not fund points on the VAT element of a transaction or the delivery fees. Please refer to the retailer's terms and conditions to check if this applies. This can mean that you have a lower purchase amount reported and consequently a lower points amount.

If you really feel that your points value is significantly less than you were expecting - and this isn't accounted for by the VAT, delivery and other such costs, then you might like to raise a then please contact us on hello@lancashire-rewards.com and send a copy of your purchase confirmation email. Please note that we cannot accept 'screengrabs', only the forwarded email in full.

Please ensure the purchase confirmation email clearly shows:

  • The name of the retailer
  • The date of the purchase
  • The item(s) purchased
  • Order Number/Booking Reference (where applicable)
  • The check-in/check-out dates (where applicable)
  • Policy Number (where applicable)
  • The full transaction price

Once we have all the information the Member Services team will look into this for you and keep you updated.

In order to collect points on your transaction, you do need to ensure that you have clicked through from your Lancashire Cricket Rewards account and then complete your purchase immediately and wholly online.

If you do forget to click through this means that there is no click record on your Lancashire Cricket Rewards account to confirm that your transaction started from the Lancashire Cricket Rewards website. As such, we are unable to raise a missing points with the retailer and will not be able to recover any points.

If you have previously opened a betting partner account using the email address which is linked to your Lancashire Rewards account, you will not be eligible for the 2,000 points sign-up bonus.